Accessibility

Building accessibility​

We’ve produced a PDF document outlining the access information that we have for each location.2025 Location Accessibility Document

This information can also be found on our app.

We’ll add information to the PDF document if we learn more about a location’s accessibility. If you have any questions, please contact us: info@york-unlocked.org.uk

Location Accessibility Document

Website Accessibility

At York Unlocked, we are committed to ensuring digital accessibility for all users. We strive to continually improve the user experience for everyone and apply the relevant accessibility standards to achieve this goal.

Travel

There are accessible parking spaces throughout the city for blue badge holders. These are managed by the council. 

Blue Badge Parking in York

If you are travelling to the city, check the i-Travel York website for the most up-to-date public transport and travel information.

 

Accessible Toilets

 

There are the public toilets in the city centre with accessible toilets (they require a RADAR key): 

  • St Leonard’s Place, Exhibition Square, York, YO1 7EW 
  • Coppergate Shopping Centre, Coppergate, York, YO1 9NT 
  • Nunnery Lane car park, York, YO23 1AA
  • St George’s Field public toilets, St George’s Field car and coach Park, Castle Mills Bridge, York, YO10 4AB 
  • Rougier Street, York, YO1 6JB
  • Silver Street, York, YO1 8RY
  • Union Terrace car and coach park, Clarence Street, York, YO31 7ES 

City of York Council public toilets information

 

Assistance Animals

 

Working guide and assistance animals are welcome at all of our locations. Please keep them with you at all times.

 

Guide to York

 

AccessAble’s detailed access guides are a useful online resource for more information about hotels and guest houses, places to eat and drink, places to visit as you explore the city.

 

AccessAble’s guide to York

Measures to support accessibility

To ensure accessibility, York Unlocked takes the following measures:

Accessibility Standards

  • Provide continual accessibility training for our staff: Ongoing training helps our staff understand and implement accessibility best practices.

York Unlocked aims to comply with WCAG 2.2 Level AA. The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. WCAG defines three levels of conformance: Level A, Level AA, and Level AAA.

Feedback

We welcome your feedback on the accessibility of York Unlocked’s digital services. Please let us know if you encounter accessibility barriers via the contact page

Website Technical specifications

The accessibility of York Unlocked’s website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:
  • HTML: Ensures the structure of the website is accessible.
  • WAI-ARIA: Provides additional information to assistive technologies.
  • CSS: Controls the visual presentation in a way that is accessible.
  • JavaScript: Enhances the interactivity while ensuring accessibility.

These technologies are relied upon for conformance with the accessibility standards used.

Limitations and alternatives

Despite our best efforts to ensure accessibility, there may be some limitations. Below is a description of known limitations and potential solutions:

  • PDF documents: Some PDFs may not be fully accessible. We are working on creating accessible versions and providing HTML alternatives where possible. If you encounter an inaccessible PDF, please let us know.
  • Third-party content: Some third-party content, such as embedded videos and social media feeds, may not fully meet our accessibility standards. We do not have control over these but are working with providers to improve accessibility. If you encounter issues with third-party content, please let us know.
  • Image Alternative TextNot all our images have been fully processed with alt text yet. We are working on getting full coverage.

If you need alternative formats for any content on our site, please contact us, and we will do our best to provide the information in an accessible format.

Assessment approach

We assess the accessibility of its website through the following approaches:

Compliance status

  • Self-evaluation: Regular internal assessments and testing by our team using https://wave.webaim.org tools.
  • External evaluation: Periodic audits by third-party consultants.

This statement was prepared on 8th August 2024. It was last reviewed on 29th July 2025.

Approval

This accessibility statement is approved by:

  • Steve Morgan
  • York Unlocked CIO