Accessibility

Building accessibility​

Many of our historic buildings are difficult to access with stepped entrances and poorly lit spaces in some areas. We have produced a PDF document outlining the known accessibility issues at the venues that are open for our 2024, which can be found here: York Unlocked Accessibility Document 2024.docx Accessibility information about each venue can also be found on our app.  
Listings

Website Accessibility

At York Unlocked, we are committed to ensuring digital accessibility for all users. We strive to continually improve the user experience for everyone and apply the relevant accessibility standards to achieve this goal.

Measures to support accessibility

To ensure accessibility, York Unlocked takes the following measures:

Accessibility Standards

  • Provide continual accessibility training for our staff: Ongoing training helps our staff understand and implement accessibility best practices.

York Unlocked aims to comply with WCAG 2.2 Level AA. The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. WCAG defines three levels of conformance: Level A, Level AA, and Level AAA.

Feedback

We welcome your feedback on the accessibility of York Unlocked’s digital services. Please let us know if you encounter accessibility barriers via the contact page

Website Technical specifications

The accessibility of York Unlocked’s website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:
  • HTML: Ensures the structure of the website is accessible.
  • WAI-ARIA: Provides additional information to assistive technologies.
  • CSS: Controls the visual presentation in a way that is accessible.
  • JavaScript: Enhances the interactivity while ensuring accessibility.

These technologies are relied upon for conformance with the accessibility standards used.

Limitations and alternatives

Despite our best efforts to ensure accessibility, there may be some limitations. Below is a description of known limitations and potential solutions:

  • PDF documents: Some PDFs may not be fully accessible. We are working on creating accessible versions and providing HTML alternatives where possible. If you encounter an inaccessible PDF, please let us know.
  • Third-party content: Some third-party content, such as embedded videos and social media feeds, may not fully meet our accessibility standards. We do not have control over these but are working with providers to improve accessibility. If you encounter issues with third-party content, please let us know.
  • Image Alternative TextNot all our images have been fully processed with alt text yet. We are working on getting full coverage.

If you need alternative formats for any content on our site, please contact us, and we will do our best to provide the information in an accessible format.

Assessment approach

We assess the accessibility of its website through the following approaches:

Compliance status

  • Self-evaluation: Regular internal assessments and testing by our team using https://wave.webaim.org tools.
  • External evaluation: Periodic audits by third-party consultants.

This statement was prepared on 8th August 2024. It was last reviewed on 8th August 2024.

This website was last tested on 8th August 2024. The test was carried out by Boon & Moil. The testing included automated tools and manual checks to ensure comprehensive coverage.

Approval

This accessibility statement is approved by:

  • Steve Morgan
  • York Unlocked CIO